Lord Dental in Fort Worth Texas probably wishes they had gone the Internet dental marketing route after resident Jill Dominguez received their mail piece and thought it was a scam.
The mail piece outlined the upcoming changes for children enrolled in the Texas Medicaid and the Children’s Health Insurance Program and how they will be managed after March 1st. It included an advertisement for the services of dentist Leyla Lord.
Upset, Jill Dominguez wrote to Dave Lieber, the watchdog reporter for the Star-Telegram. She stated, “Nowhere on these forms does it say ‘solicitation’ or ‘advertisement’ or any such thing.” Dominguez felt the mailing could be a violation.
Lieber contacted Stephanie Goodman, a spokeswoman for the Texas health commission who told him,“Our rules do limit direct marketing for health plans and providers, and this mailing violates that rule. We’ve contacted this dental office to let them know. The state rules that apply to our managed-care organizations and providers are new territory for dentists, so the dental office may not have been aware of these rules.”
Goodman further states that, “Direct marketing is defined as marketing that targets an individual. It’s someone calling you, knocking on your door or sending a mail out directly to you. Direct marketing doesn’t include radio, TV or print ads because the audience there is broader. When someone hears a radio ad, they know that the ad wasn’t meant specifically for them.”
The state then contacted Lord’s dental practice after Dominguez’s complaint.
It turns out dentist Leyla Lord’s husband is an attorney and he responded to the claim that Lord’s dental practice was using direct mail marketing for advertising her dental practice by saying, “The mailings blanketed the 76103 ZIP code as a way to alert his wife’s patients and others in the neighborhood about the change (when Texas moves to a managed-care system).”
In response to Watchdog Leiber’s quote of the Texas law, that a dental practice “shall not conduct any direct contact marketing except through enrollment events,” Lord’s husband pointed out the ridiculousness of the “direct contact” statement and asked what it means.
I guess it means you better be careful what you mail to your dental patients in Texas. Stick with Internet dental marketing. It’s safer.
Read more here: Fort Worth dentist’s mailing opens a whole can of worms